Support Policy

Effective date: January 13, 2026

This policy explains how QuickTracker support is delivered for trial users and licensed customers.

Support Channels

• Email support for setup, licensing, and common troubleshooting.
• Documentation and product guides for self-service workflows.

Scope

• Install, activation, and product-key recovery assistance.
• General usage guidance for core QuickTracker modules.
• Clarification on pricing, licensing, and policy questions.

Response Targets

We aim to respond as quickly as possible based on queue volume and request complexity. Some requests may require follow-up details.

Not Included

• Custom accounting, tax, or legal advice.
• Custom development or bespoke integrations unless separately contracted.